 When guests approach your players' club desk, they’re looking for a smooth, easy experience. Whether they’re signing up for the first time or replacing a lost card, if your player card printer setup isn’t up to par, it can create friction in ways you might not realize. Printers aren’t usually top-of-mind when evaluating casino operations, but the wrong equipment — or a system that’s out of date — can quietly chip away at guest satisfaction, loyalty program performance, and team efficiency. Here are five signs your current setup may be doing more harm than good, and what you can and should do about it. 1. Lines at the Players Club Desk Keep Getting Longer If your loyalty or players club desk is consistently backed up, your card printer may be part of the problem. Sluggish print jobs, delays during encoding, or small issues that add up over time can slow down the entire process. Guests don’t always voice their frustration, but they do notice. And for new visitors, a clunky check-in process can set the wrong tone right from the start. What to do: Consider whether your printer can keep up with your peak-hour traffic. Newer models are designed for efficiency and durability, and even a simple layout adjustment can reduce wait times. 2. Frequent Printer Errors or Paper Jams Misfeeds, jams, or mysterious error messages are more than just minor annoyances. They waste time, interrupt workflows, and reflect poorly on your operation. And if your staff is forced to reboot printers or call for maintenance multiple times a shift, you’ve got a bigger issue. What to do: Modern card printers are engineered to minimize these issues. If your current model is several years old or prone to breakdowns, it’s likely costing you more in maintenance and downtime than a replacement would.  3. Card Quality Is Inconsistent When cards come out faded, crooked, or don’t swipe properly, it reflects directly on your brand. Loyalty cards are often the only branded item a guest physically takes home. If the quality is poor or inconsistent, it sends a message about the care and attention your property puts into the guest experience. What to do: Look for printers with strong resolution, precise alignment tools, and encoding consistency. And make regular maintenance part of your team’s routine to extend the life of your equipment. 4. Reprinting a Lost or Damaged Card Takes Too Long A guest who needs a replacement card should be helped quickly and confidently. If staff have to troubleshoot errors or restart systems just to print a reissue, it’s time to reexamine your workflow. What to do: Evaluate how your system handles reprints. Can it be done in just a few steps? Is your printer integrated properly with your loyalty system? A smooth process here makes a big difference in overall guest satisfaction. 5. Your Staff Is Frustrated When internal complaints about the printer start piling up, take them seriously. Your team spends hours at the front lines and knows where the bottlenecks are. If the printer is causing delays, rework, or confusion, you’re not just hurting efficiency—you’re wearing down your team’s morale. What to do: Involve your staff when evaluating printer performance. Their feedback will help identify real pain points and guide better investment decisions. Final Thought
Player card printers might not be glamorous, but they’re a vital part of the guest experience and a key factor in your team’s daily success. If any of these issues sound familiar, it could be time to rethink your setup. Want help choosing the right solution? Reach out to Mid-America Business Systems to explore options tailored for your property’s needs. We know what works on the casino floor and what doesn’t.
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